-
The Quality Collapse: The Aftermath
347,000 records flagged for review, twelve people who could not possibly read them, and a merge-and-monitor policy that substituted hope for rigour.
-
The Quality Collapse: The Turning Point
The cost was $14.3 million, twice the budget that Gerald Foss had requested in 2014 to prevent exactly this scenario.
-
The Quality Collapse: The Human Cost
The Chief of Paediatrics called him at home. Thomas Beaulieu had nearly died from the prescription Amir Hassani wrote at 11:30 that night.
-
The Quality Collapse: The Reckoning
The Ministry of Health had allocated $340 million for the integration, of which $86 million was designated for information technology.
-
The Quality Collapse: The Wrong Blood
Bad data is not an inconvenience. In a hospital, it is a four-year-old receiving a prescription calculated from another child’s weight.
-
The Governance Crisis: The Aftermath
Fines, legal fees, remediation, notification, credit monitoring, and the class action settlement. The total came to $247 million.
-
The Governance Crisis: The Turning Point
The absence of those four pages had cost the company its reputation and would ultimately cost it $247 million in fines, settlements, and remediation.
-
The Governance Crisis: The Reckoning Deepens
By 5:45 every director was present, on the secure link the company kept for situations exactly like this. Nobody had imagined a situation exactly like this.
-
The Governance Crisis: The Reckoning
Under Quebec’s Law 25, we face administrative monetary penalties of up to $25 million or four percent of worldwide turnover, whichever is greater.
-
The Governance Crisis: The Call
The phone rang at 5:47 on a Tuesday morning. Sixty-two million policyholder records, and a junior analyst who could see every one from a standard login.
Get it by email
Every piece, straight to your inbox, the day it goes up.
One email a week at most. Unsubscribe any time.